Shipping & Returns

 

Shipping Information

International orders

We can ship virtually anywhere in the world. If there is any question about your destination, contact us: hello@bainhadecopas.pt

Shipping method(s) and costs

To best check your package location in real time, we recommend you ship via Registered Mail (with tracking information). Economy Mail is uninsured, so we can be responsible for any lost or damaged products, and will not be able to refund you.

 

European countries, registered mail
Order weight | less than 500gr = €6.00
Order weight | 500gr - 999gr = 10.15€
Order weight | 1000gr - 2000gr = 15.50€

Countries outside of Europe, registered mail
Order weight | less than 500 = 9.80€
Order weight |  500gr - 999gr = 16.60€
Order weight | 1000gr - 2000gr = 24.30€

Returns & Costumer Service

You may exchange or return your clothing item within 5 weekdays as long as the following conditions are met: 

The item must be in perfect condition with the original tags preserved.
The item must not have been washed nor worn.
It must exhibit no stains nor any other marks.

The costs of returning the item is absorbed by the costumer. This will not apply if there is a quality issue that is Bainha's responsibility.

Each product presents a size chart and the all measures are confirmed by our Costumer Service in a very personalized way. If there is any concern about a certain size or any doubt about how to take a measure, please do not hesitate to contact us. In the event of a return, Bainha de Copas will fully reimburse the customer, excluding postage, within 30 days of having received the item. The refund will be made using the method of payment used in the original purchase.

These terms apply to products that:

. have not been made by measure

We are always available to (speedily) answer any questions you might have at: hello@bainhadecopas.pt